Terms of Service

Effective Date: April 20, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website located at dfw-eviction.com (the "Site"), any case management application we operate (the "DFWEP App"), and any eviction, notice, filing, service, or judgment recovery services we provide (collectively, the "Services"). By accessing the Site, submitting an inquiry, engaging us for Services, or paying any invoice issued by DFWEP, you ("Client," "you") agree to be bound by these Terms.

2. Who We Are and What We Do

DFWEP provides non-attorney eviction support services to property owners, property managers, landlords, mobile home park operators, and asset managers across the Dallas-Fort Worth Metroplex and surrounding Texas counties. Our Services may include, without limitation:

• Preparing and serving Notices to Vacate
• Preparing and filing Petitions for Forcible Detainer in Texas Justice of the Peace courts
• Appearing as an authorized non-attorney representative under Texas Rule of Civil Procedure 510.3
• Coordinating service of process and issuance of Writs of Possession
• Preparing rent ledgers, invoices, and supporting documentation
• Property inspections and tenant communications as a buffer between landlord and tenant
• Post-judgment collection support

DFWEP does not practice law, interpret statutes or case law, provide legal opinions, or render legal advice. Documents prepared by DFWEP are based on information you provide and are not a substitute for legal counsel.

3. Attorney Referral for Appeals and Contested Matters

Appeals to county court, contested legal issues beyond the scope of Justice of the Peace proceedings, and any matter that in our judgment requires a licensed attorney will be referred to Jack O'Boyle & Associates — recommended on the basis of their track record, with no financial relationship or referral arrangement between DFWEP and the firm — or to another licensed Texas attorney of the Client's choosing. Any engagement with a referred attorney is a separate engagement between the Client and the attorney, with separate fees and a separate agreement. DFWEP is not a party to that engagement and does not share in legal fees charged by the referred attorney.

4. Client Warranties and Responsibilities

By engaging DFWEP, you warrant that:

• You are the owner, property manager, or authorized agent with legal authority to pursue eviction or other action against the subject property or tenant.
• All information you provide, including defendant names, addresses, balances, lease terms, and payment history, is accurate and complete to the best of your knowledge.
• You will respond promptly to requests for information, signatures, and documentation needed to advance the matter.
• You will provide court costs, filing fees, service fees, and any other third-party costs when invoiced.
• You understand that DFWEP's ability to perform depends on the accuracy and timeliness of the information you provide.

5. Fees and Pricing

DFWEP's service fees for your matter are set out in the invoice or engagement letter we provide before work begins, and the fees in effect on the date you engage DFWEP govern your matter. Court costs, filing fees, service of process fees, writ execution fees, and any other third-party charges are billed separately and passed through at cost.

Mileage for travel outside the immediate DFW Metroplex is charged at the applicable IRS standard mileage rate. Lodging and other reasonable travel costs for rural county matters are passed through at cost with receipts. Service fees are subject to change; the fees set out in the invoice or engagement letter for your matter control.

6. Engagement Commencement

Your engagement with DFWEP commences on the earlier of:

1. the date DFWEP begins drafting a Notice to Vacate or other case document on your behalf; or
2. the date DFWEP first communicates with your tenant, defendant, or any third party in connection with the matter.

Once engagement has commenced, service fees are earned and non-refundable, regardless of the ultimate outcome of the matter. Court costs and other third-party pass-through costs not yet incurred may be refundable at DFWEP's reasonable discretion.

7. Payment Terms

Service fees and estimated court costs are due upon engagement or on the payment schedule identified in the applicable invoice or engagement letter. Invoices are payable by the methods DFWEP makes available. Past-due balances may accrue interest at the maximum rate permitted by Texas law. DFWEP may suspend or terminate Services for non-payment upon written notice.

8. Chargebacks and Disputed Charges

If you dispute a charge, you agree to contact DFWEP first in writing and in good faith to resolve the dispute before initiating a chargeback, bank reversal, or payment processor dispute. Initiating a chargeback without first providing DFWEP a reasonable opportunity to resolve the dispute is a material breach of these Terms. In that event, and in addition to any other remedies available, you agree to pay liquidated damages in the amount of the disputed charge plus a $150 administrative fee to cover DFWEP's time, processor penalties, and administrative costs. The parties agree that actual damages from an improper chargeback are difficult to calculate and that this amount is a reasonable estimate, not a penalty.

8.6 Chargebacks Involving Court Costs and Third-Party Pass-Through Fees

You acknowledge that a portion of each invoice may consist of court filing fees, service of process fees, writ execution fees, constable fees, or other charges ("Pass-Through Costs") that DFWEP collects from you and remits to a Texas court, constable, or other third party on your behalf. Once remitted, these funds are no longer held by DFWEP and cannot be refunded by DFWEP.

Initiating a chargeback, bank reversal, or payment processor dispute against a transaction that includes Pass-Through Costs, after those costs have been remitted and the underlying service (such as a case filing, service attempt, or writ issuance) has been performed, is particularly harmful because:

• the funds have already been disbursed to the court or third party and DFWEP cannot recover them through the chargeback process;
• the underlying government or third-party service has been rendered and cannot be undone; and
• the client has received the benefit of the filed case, served notice, or issued writ.

Such a chargeback may constitute theft of service under Tex. Penal Code § 31.04, credit card or debit card abuse under Tex. Penal Code § 32.31, civil conversion, or unjust enrichment. DFWEP reserves all civil and criminal remedies and may, at its sole discretion, refer the matter to the appropriate district attorney's office, provide evidence to payment card networks and fraud databases, and pursue civil recovery including reasonable attorney's fees under Tex. Civ. Prac. & Rem. Code Chapter 38.

9. No Guarantee of Outcome

Eviction and debt recovery outcomes depend on facts, judicial discretion, defendant conduct, court scheduling, and other factors outside DFWEP's control. DFWEP makes no guarantee regarding the outcome of any matter, the timing of any hearing, the issuance of any judgment or writ, or the recovery of any amount. Any estimates of timing, outcome, or recovery are informational only.

10. Cancellation and Termination

You may terminate our engagement at any time by written notice to [email protected]. You remain responsible for all service fees earned through the date of termination and all third-party costs incurred on your behalf, whether or not invoiced. DFWEP may terminate the engagement for non-payment, Client misconduct, material misrepresentation, a conflict of interest, or any other reason permitted by law, upon written notice.

11. Limitation of Liability

To the maximum extent permitted by Texas law, DFWEP's total aggregate liability to Client arising out of or related to these Terms or the Services shall not exceed the total service fees actually paid by Client to DFWEP for the specific matter giving rise to the claim. DFWEP shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost rents, or loss of business opportunity, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under Texas law.

12. Indemnification

You agree to indemnify, defend, and hold harmless DFWEP, its officers, members, employees, and agents from and against any claims, demands, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of or related to (a) information you provided that was inaccurate or incomplete, (b) your lack of legal authority to pursue the matter, (c) wrongful eviction or retaliation claims brought against DFWEP by a tenant or third party based on actions taken at your direction, or (d) your breach of these Terms.

13. Dispute Resolution and Pre-Suit Notice

Before filing any lawsuit, demand for arbitration, or other formal legal proceeding against DFWEP, you agree to provide DFWEP with at least ten (10) days' written notice of the dispute, sent to [email protected] and to our principal office address above. The notice must describe the dispute, the relief sought, and the factual basis for the claim. The parties agree to negotiate in good faith during the notice period to attempt to resolve the dispute. This requirement is a condition precedent to filing suit.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Exclusive venue for any dispute arising out of or related to these Terms or the Services shall lie in the state courts located in Dallas County, Texas, and the parties consent to personal jurisdiction in those courts.

15. Intellectual Property

The Site, the DFWEP App, and all content, templates, logos, and materials made available by DFWEP (other than Client data) are the property of DFWEP or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from DFWEP materials without our prior written consent, except for your own internal use in connection with Services we provide to you.

16. Website Use and Acceptable Conduct

You agree not to (a) use the Site for any unlawful purpose, (b) attempt to gain unauthorized access to any portion of the Site or the DFWEP App, (c) interfere with or disrupt the Site, (d) scrape, crawl, or harvest content or data from the Site without our written consent, or (e) submit false, misleading, or fraudulent information through any intake or contact form.

17. Privacy

Your use of the Site and the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised Effective Date. Your continued use of the Site or engagement of Services after an update constitutes acceptance of the revised Terms. For active engagements, the Terms in effect on the date the engagement commenced will govern that matter unless you and DFWEP agree in writing to the updated Terms.

19. Entire Agreement; Severability

These Terms, together with any engagement letter, authorization form, or invoice referenced or executed between the parties, and the Privacy Policy, constitute the entire agreement between you and DFWEP regarding the Services and supersede all prior or contemporaneous understandings. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

20. Contact